Month: June 2016
-
Understanding A Threat Environment
We were talking about the Stanford rape case and the question of drinking came up. I said that although I felt terrible for the rape victim, she shouldn’t have gotten drunk. Because a college campus, for girls, is a threat environment and it’s stupid to put yourself in a position where someone can rape you.…
-
Retail Branding: Don’t Confuse The Customer
Over the past few days I’ve done my fair share of browsing unfamiliar retail environments. I cannot find a goddamn thing. In Publix (grocery store) I needed a protein bar. Well who would think that the protein bars would be in the same aisle as the…Snapple and shampoo. Perhaps you’re thinking Macy’s, a national brand,…
-
How One Hilton Hotel Improved Its Customer Service
I travel to a certain Hilton hotel fairly frequently. Between my most recent visit and the previous one – less than 6 months – the improvement in customer service is so noticeable that I would call it drastic. This was evidenced by the following behaviors: Quick response to customer service requests Followup phone calls to…
-
3 Ways Your Resume Needs Improvement
A few times in my career I’ve had to review resumes. Most of the resumes I see are terrible. This is because the candidate: Throws every possible qualification into the document – regardless of whether it matches the type of job they’re applying to. Jams words on top of words, making it impossible to read…
-
The Sight Of Two Men Kissing
He was repulsed, says his father, by the sight of two men kissing. He was upset that his son should see this. His ex-wife says that he hit her. One time, because she hadn’t finished the laundry. And then he committed the worst mass shooting in American history, killing 50 people or more at a…
-
The Hidden Stresses of Senior Leadership
She gestured toward an empty spot on her desk with the open palm of her hand. “I’m gonna put a big glass bowl of Valium here,” she said. At that, I burst out laughing. “Oh, it’s no joke,” she said, her voice lowering to a near-whisper. “I really need it.” We’d met at the gym…
2016 Diary - Dannielle Blumenthal 