Month: May 2016
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Values Under Construction
I know you only by the way you treat me – nothing else. I’m not listening to most of what you say. You asked me to find the core values brochure. It’s in the closet…buried under pens and colored folders and paper clips. Here’s how I know what you care about. You, as a representative […]
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Why Top Executives Keep Employees In The Dark
Have you ever noticed that most companies don’t spend a lot of time telling you “how things get done around here?” Shockingly, very little information is available explicitly. Our management guru of choice: Is it Steve Jobs, Jack Welch, Tom Peters, Peter Drucker, who? What books do we read, what discipline do we follow? The history, […]
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Edit Yourself First
One time there was this senior executive – okay, he was the head of my huge law enforcement agency – who really, really, really took writing to heart. Every month I gave him a draft monthly column for the magazine. And every month he sent it back to me – I could almost hear him […]
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Kissing Cousins
“It’s a funny thing at this agency,” she said. “You’ve got to be reaaaallllly careful who you talk to.” “W-why?” I responded, almost trembling. (Well in fact I was trembling, with fear actually, because people kept on warning me things.) “Look,” she said. “I’m gonna tell it to you straight. Those people you see every […]
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Serve The User, Not The System
A work environment planned around human nature, human motivation, and respect for the basic needs of people will outperform any other kind of workplace hands-down. You don’t need a Ph.D. in industrial/organizational psychology to know this. Yet we are still held back by the puritanical religious beliefs and harsh working conditions of yesteryear. Even among […]